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Order, Payment, Shipping, Returns

We answer your most important questions about the order processing of our INDICA skin care products and also answer frequently asked questions about payment methods. If your request is not included here, please send us an email to team!

What forms of payment do you accept?

Pay Later

Where can I get my INDICA Skincare products?

You can order your favourite INDICA Skincare product in the online shop on or on Amazon. We would be very happy if you leave a review! For specific information where to find the products in your area, please feel free to contact us directly:

How can I become a stockist of INDICA Skincare?

If you're interested in wholesale orders and becoming a distributor of our products, we would love to hear from you! Please get in touch with us here

Can I change or cancel my order once I've placed it?

If you wish to change anything in your order please send an email to with your order details and information about the request. Doing this as quickly as possible will give us a greater chance of fixing the order before it’s sent.

What if an item is out of stock?

If a desired item is out of stock, please send us an email with your request to and we will inform you about the availability of the product.

How can I check the status of my order?

For information about the status of your order, please send us an email with your order information to

When can I expect my order?

As soon as we have received your order and payment, your goods will be delivered to you within 1-5 working days. For international orders, delivery can take up to 7 working days.

Does INDICA Skincare ship internationally?

In addition to the specified product prices, shipping costs are added. All products offered on the website are ready for dispatch unless otherwise stated on the respective product page.

The delivery time for shipping to Germany and Austria is approx. 1-5 working days.International shipping can take up to 7 days.

We do not guarantee delivery if it is checked at customs. You are responsible for ensuring that our product is legal in your country. If this is not the case, we cannot offer a replacement for ordered products.

Can I ship to multiple addresses?

Unfortunately, we cannot accommodate split shipments. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

How can I return a purchase?

Our return period is 14 days. You can only return your order in the unopened original packaging. The address for this is MAILLOG Richter & Weiner GesmbH, Goldenleaf Retoure, Talpagasse 1a, 1230 Vienna. Please also send us an email to that you are returning an order.

How can I be the first to know about new products?

The quickest way to get our product announcements is via our Instagram account, just follow @indica_skincare. There you will get updated on everything regarding our latest products and their benefits, highlights and blog posts from INDICA Skincare!

How can I share my testimonial/review on INDICA Skincare products?

We are always happy to receive reviews on Amazon/BIPA or via email to You can also support us on Instagram and Facebook with a selfie of you and one or all of our products. Don't forget to tag us on your posts, so that we can share your contribution!

Why is the delivery of my package being delayed?

If the delivery of your order takes an unusually long time, please do not hesitate to send us an email with your order information to team

How do you handle orders that go through customs?

We do not guarantee delivery if it is checked at customs. You are responsible for ensuring that our product is legal in your country. If this is not the case, we cannot offer a replacement for ordered products.

My package got damaged during delivery. Can I get a refund?

If goods with obvious transport damage are delivered, please complain to the delivery company as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, especially for your warranty rights. However, you are helping us to assert our own claims against the forwarder or transport insurance.

Do you offer discounts on bulk orders?

For large orders of 10 or more, please contact or fill out our B2B contact form. We look forward to the great demand for our products.


Here you will find the most important questions about our INDICA skin care products. We give you an overview of the ingredients, application and the numerous benefits they provide for your skin.

What is the difference between CBD and THC?

Hemp contains high levels of CBD which can help manage anxiety, depression, insomnia and other symptoms. It has no psychoactive properties, is completely safe to use and therefore cannot make you high. Hemp can also be used in the production of the packaging: INDICA Skincare is currently working on the creation of sustainable packaging using the waste of hemp production.

Marijuana generally contains higher concentrates of THC which is the psychoactive substance derived from the hemp plant and very low levels of CBD.

Why should I use CBD?

As the modern world brings some challenges, there are many benefits to using CBD. Its anti-inflammatory properties may help with everything from acne to chronic pain as its powerful antioxidant properties can be used to calm symptoms of anxiety, insomnia and depression and to enhance the balance between body & mind.

What does CBD to my skin?

According to research, CBD oil has anti-inflammatory and also calming effects when it is applied to the skin. This makes CBD a suitable ingredient for acne-prone skin. By counteracting free-radical damage and reducing the look of inflammation, CBD topicals can visibly diminish issues like wrinkles, skin dullness and a ruddy skin tone.

For which skin types are INDICA Skincare products suitable?

Products of INDICA Skincare are suitable for all types of skin.

Are INDICA CBD skincare products legal?

INDICA Skincare products are 100% legal in all countries in the EU.

Where does the CBD we use in our skin care products grow?

For all INDICA Skincare products we use our own CBD, locally grown under natural sunlight and best conditions.

Can I use INDICA Skincare products everyday?

INDICA Skincare products are made for your everyday skin care routine.

Does the INDICA Skincare Day cream contain SPF?

Yes! The INDICA Skincare Day Cream contains natural SPF to protect your from damages followed by sun exposure.

Are INDICA Skincare products suitable for men?

All INDICA Skincare products are suitable for all types of skin and sexes.

How long will it take to see results for my skin?

Only with a consistent skincare routine you are able to determine if a beauty product keeps its promise. Therefore, we at INDICA Skincare recommend using our products in a disciplined manner for at least 3 weeks in order to see the first successful improvements.

For more Questions, write us an Email: